Senior Service Engineer

We currently have immediate openings in our electrical team. We are looking for engineers with the following backgrounds:

Experience/ Knowledge/ Technical Skills Required:

  • Bachelor or Master of Science or Engineering degree in Electrical/Electronics/Biomedical
    Engineering or related disciplines.
  • Basic knowledge of MRI scanners – working principle, physics and hardware sub-systems.
  • Experience in installation and field service of medical equipment, customer interactions and relationship management.
  • 5 -8 years’ experience in field service, preferably in medical diagnostics equipment domain. Experience in MR field service would be a plus.

Key Responsibilities:

  • Complete installation of MR scanners in the field as per Voxelgrids’ manuals and Quality system.
  • Project management at the site during installation (hospitals or diagnostic centers) working with various teams (customers, vendors, design teams etc.) post sales till completion of system handover.
  • Attending all service calls and providing immediate resolutions of issues to ensure scanners’ uptime.
  • Regular interactions with existing customers and develop relationships to understand the issues at field and communicating them to the design team.
  • Prepare Preventive Maintenance schedule and implementing them on the company’s installed base.

Key Behavioral Competencies Required:

  • Customer interaction and effective communication skills
  • Team player
  • Willingness to travel
  • A general awareness and knowledge of healthcare industry
Job Category: Electrical
Job Type: Full Time
Job Location: Bengaluru

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